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Shipping Policy

General Information

All goods and orders are shipped out of our warehouse located at:

Warehouse 2, 52 Overlord Place, Acacia Ridge 4110 QLD, Australia.

Domestic orders - Orders will be shipped using Aramex Couriers and Australia Post.

International orders - Orders will be shipped using air freight (Australia Post International Pack & Track). We constantly review our options of couriers to ensure our customers get the best possible shipping prices and services available.

Our current shipping rates can be found here.

Order Shipping & Tracking

Orders will be shipped within (1) to (3) business days excluding weekends and public holidays after payment has cleared. Once shipped, all orders will be assigned a tracking number(s) which will be sent to you via email.

Shipping transit times


QLD metro, NSW Metro, VIC metro 1 - 3 business days
QLD regional, NSW regional, VIC regional 2 - 5 business days
SA 3 - 5 business days
WA metro 3 - 10 business days
WA regional 7 - 14 business days
Northern Territory 7 - 14 business days


 All international transit time 7 - 14 business days

If you have any questions regarding shipping and/or order tracking, feel free to contact us by email at sales@shopauonline.com

Taxes, Customs and Duties

For orders within Australia, prices are inclusive of GST. Applicable GST amounts will be shown at checkout. For international orders, prices are non-GST applicable. 

At Shop AU Online, we respect rules and regulations of different countries in the global marketplace and we try to restrict or block restricted products to your respected countries wherever possible. Before purchasing, please check with your local customs office to determine whether the products you intend to purchase will be allowed.


If you have any further questions or queries, please contact us at sales@shopauonline.com.

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